Privacy policy

We are committed to protecting and respecting your privacy. This policy outlines how the Chinese Christian Church of Victoria will collect, use, and protect your personal data when you use our websites.

1. Why we collect personal information

We collect personal information to coordinate activities and services, manage operational needs, and to support our community. Practically speaking, this could include responding to enquiries, managing event participation, processing donations, or providing information about relevant services or opportunities.

We collect personal information either with your consent or where legally required. You may choose to interact with us anonymously, but doing so may limit our ability to respond or provide services effectively.

2. What we collect

We collect personal information such as your full name, email, and other contact details or preferences. If you make a donation, you may provide additional personal information, which we store securely for administrative and compliance purposes. We do not collect unsolicited personal information.

Information may be collected via our websites, online forms, face-to-face interactions, or other written communications. Where practical, we will explain the purpose of collection at the time of collection.

Our websites may also use third-party analytics and error monitoring tools, though data collected this way is anonymised.

3. How we use your information

Your personal information is stored securely and is only accessible to authorised staff and approved volunteers. Financial information may be made available to volunteers serving in financial governance roles.

With your consent, certain financial details may be shared with third-party providers for the purpose of setting up one-time or recurring payments or donations. We do not store your bank account or credit card information. These details are handled securely by external payment processors only.

We may use third-party analytics and error monitoring tools on our websites to improve our services, but no personally identifiable information is collected through those tools. These service providers are required to comply with relevant data protection laws. We do not sell or share your data for third-party marketing.

5. Security of your information

We make reasonable efforts to store and protect your data to prevent misuse, loss and unauthorised access, modification or disclosure.

We also use several cloud-based service providers to store and manage data, which means third-parties play a role in securing your information. These third-parties are also required to comply with the relevant data protection laws. Some of these providers may store data outside of Australia. A list of current platforms used for data storage and communication is available on request.

6. Access to your information

You may request access to the personal information we hold about you at any time by contacting us. If you believe your information is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.

You may also request deletion of your data, unless we are required by law to retain it.

7. Contacting us

If you have questions, concerns or feedback about this policy, or have a request regarding your information, please contact us.

Chinese Christian Church of Victoria
67-71 Springvale Rd, Nunawading VIC 3131, Australia
cccv@cccv.org.au